One of our customers—an equipment provider—was struggling with manually copying Salesforce data into Google Maps just to understand where their assets were installed and where support cases were clustering. Using Reports on Map, they streamlined two key processes:
🔹 Use Case 1: Mapping Asset Installations
- Instantly visualized asset locations across regions using a Salesforce report
- Helped internal teams understand regional asset coverage at a glance
🔹 Use Case 2: Analyzing Support Case Volume
- Mapped case data to identify high-frequency issue zones
- Used trends to prioritize field visits to areas with recurring problems
- Planned service activity based on real-time, location-based insights